Jean Oddy & Company is an independent estate agency specialising in helping international and expatriate families find homes in prime north west and central London for over 30 years. With a strong focus on customer service and a deep commitment to meeting the needs of each individual family, finding a luxury home through Jean Oddy & Company is a smooth and comfortable process. Each with extensive experience working with international families, partners Stephanie Gladis and Josh Fagin are dedicated professionals with an extensive network of contacts and a true understanding of the local London market.
Stephanie Gladis is an American, born and raised in London, and a graduate of the American School in London. Having lived in both the US and the UK, and now raising her family in London, Stephanie is uniquely placed to understand the needs of international families and to help ease the transition during the settling-in process far beyond the real estate selection.
Josh Fagin’s 24 year career began at a well-respected high street estate agency. During his time in St. John’s Wood, Josh’s valuable estate agent knowledge and experience has proven invaluable in helping bridge the differences between the UK and international real estate markets. His commitment to each family’s individual needs is unequalled.
We are proud to be accredited by and affiliated with:
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
- We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
- If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
- We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
43-45 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.